Data Deletion Request

Requesting Data Deletion

At Reporting Ads, we respect your right to control your personal data. You have the right to request deletion of your personal information under certain conditions. This page explains how to request deletion of your data and what happens after your request.

How to Request Data Deletion

You can request deletion of your data in the following ways:

What Happens After Your Request

When you submit a data deletion request, we will:

1. Verify your identity to ensure the request is legitimate
2. Send you a confirmation email with a request ID
3. Begin the deletion process for your data
4. Send you updates on the status of your request
5. Send a final confirmation when deletion is complete

Data Deletion Timeline

We aim to process your deletion request within 30 days of verification. The timeline may vary depending on the complexity of your data and our current processing load. We will keep you informed of the progress throughout the process.

What Data Will Be Deleted

Upon request, we will delete the following data associated with your account:

• Personal profile information (name, email, company details)
• Account settings and preferences
• Analytics and reporting data you created
• Connected platform credentials (safely removed)
• Communication history with our support team
• Payment information (except for legal compliance requirements)

What Data Will NOT Be Deleted

Some data may be retained after your deletion request for legal or technical reasons:

• Financial records required for tax or legal compliance
• Data needed for ongoing legal disputes
• Aggregated, anonymized data used for analytics
• Data required for security purposes
• Backup copies that are automatically deleted when the backup cycle expires

For Developers: Data Deletion Request Callback

Apps that access user data must provide a way for users to request that their data be deleted. In accordance with Meta's Platform Terms, all apps must inform users in their privacy policy how to request deletion of their data. Additionally, apps can implement a data deletion request callback.

Implementation Requirements

The data deletion callback is called whenever an app user removes your app or removes access to their data that is being shared with your app, such as their email address, in Settings of their Facebook account.

This generates a POST with a signed request that is sent to your app. The signed request contains an app-scoped ID identifying the user making the request.

In response to the user request, you should acknowledge receiving a user data deletion request through the technical means we provide, and provide a link and a confirmation number. The link and confirmation number must give the user access to a human-readable explanation of the status of their request, including a legitimate justification for any refusal to delete (where legitimate will vary based on jurisdiction and our case-by-case interpretation of our policy as it relates to their stated reasons).

Callback Implementation

To parse and respond to the request, you should implement a "data deletion request" callback. Your callback must use the secure HTTPS protocol and must be listed in the Data Deletion Request URL field in the Settings in the App Dashboard.

The Data Deletion Request callback that you implement must do the following:

{
  url: '',
  confirmation_code: ''
}

{"url":"https:\/\/www..com\/deletion?id=abc123","confirmation_code":"abc123"}

{
   "algorithm": "HMAC-SHA256",
   "expires": 1291840400,
   "issued_at": 1291836800,
   "user_id": "218471"
}